Details to help you move in and settle into your new home can be found on this page, available through the contents menu or in the categories below.
Your keys will be available for you to collect from our office at a pre-defined designated appointment slot, which can be any time on or after the start date of your tenancy, during our office opening hours (12:00-18:00 Monday to Friday, 11:00-15:00 Saturdays).
- If you are unsure of your tenancy start date, please see the front page of your Tenancy Agreement or email us!
Before coming to collect keys, you must have pre-agreed with us a time and date to pick your keys up. These key collection appointments are very important, especially during busy dates such as July 1st, when we have hundreds of key collections taking place. Turning up early or late may result in delays in getting you access to the property and moved in!
Please try to inform us at least two weeks before the day that you intend to collect your keys and move in, or as soon as you know for sure. This will helps us plan cleaning and maintenance work so that your flat can be ready for you when you move in - if you do not tell us when you intend to move in you may find that your flat is not 100% ready for you!
Prior to handing over keys and granting you access, we require to re-confirm your right to rent, and thus will need to see your valid documents again. Please note that no keys can be released to any tenant if there are unable to provide these documents, or if any other payments are outstanding (such as the full deposit or 1st month's/quarter's rent), including any outstanding items from other members of your joint tenancy.
- Keys cannot be released to any third party not named as a tenant on the Tenancy Agreement, and due to the right to rent checks we can only release one set of keys to each tenant in person.
- Just to triple-mention that failure to provide adequate Right to Rent proof or documentation will mean that we CANNOT release keys to you, and will have to re-arrange your move in.
After everything is sorted, you will then sign your keys out from our office and the number and type of key (or any fobs or electronic remotes) will be noted down. You will also be given a number of documents relating to your tenancy that you need to read and keep safe. Further details of these can be found in the important tenancy documents section below.
With regards to cleaning, we expect our tenants to clean thoroughly before they move out so your property should have been cleaned by the previous tenants, however we will check all of our properties and conduct inventory inspections during which the condition and cleanliness of each property is recorded. If any property falls below our high standards for cleaning, we will arrange for cleaning to be conducted before the new tenants (yourself) move in.
Important Tenancy Documents
As well as our welcome letter which informs you of some key aspects about your new home, you should also receive a few important documents from us at the start of your tenancy either physically when you collect keys or via email. It is important that you keep these documents for your records and so you can refer back to them.
Please ensure that you receive the following documents (if not please let us know!):
- One physical copy of the Tenancy Agreement for your property. The Tenancy Agreement is a joint agreement between you, any of your flatmates and the Landlord. Photocopies of the Tenancy Agreement can be provided for a fee, so please keep your original copy safe!
- A Tenancy Deposit Scheme certificate of protection for each tenant, as well as a leaflet about the deposit scheme. Please keep these documents safe. PDF copies of these will be provided on request. You can also view your secured deposit and information about the TDS on their website.
- You will also have received a copy of the Energy Performance Certificate (EPC) for property for your information. This shows how energy-efficient the property is, and you can find more information about them on Wikipedia.
- A gas safety certificate will also be provided if gas is used at your property.
- Finally, you will be provided with a move in inventory that you will need to complete on the day that you receive your keys and return to us (either in person or via email within 7 days). Please see more information about move in inventories below.
- Please also see this 'How to Rent' guide published by the Government!
Move In Inventory
You will be given a Move In Inventory Report by email (in PDF format) either on the day you collect your keys, or as soon as possible afterwards.
This Report is intended to catalogue:
- the furniture and fixtures and fittings present in the property and owned and provided by the Landlord, and
- the condition of these items at the time you take responsibility for them.
The report is several pages long and contains a lot of detail about the items in the property and their condition. You should read through the report carefully and we would recommend that you walk around the property as you do so, ensuring that you inspect and review for yourself the locations and conditions of everything listed.
If you notice anything that we have missed on our report or you disagree with something we have stated, you should add your notes in the appropriate place on the report. Once you are happy that the report (with or without your comments and amendments) satisfactorily describes the property and its contents, you should sign the 'Document Signatures' page and return the whole form to us by either email, hand or post.
The move in inventory is extremely important, as it will be used to check against when you are leaving and we are conducting out move out inspections. Without amendments, you will be liable for any damages or discrepancies found during the move out checks.
You need to complete the inventory on the day of moving into your property and return it to us within 7 days. If we do not receive the inventory within this period, you will be automatically agreeing to the inventory that was completed prior to your move in date.
- Should you require any items noticed during you move in inspection to be attended to or fixed, please log it on the maintenance system. We will not assume that problems or issues reported require attention, unless you tell us via the aforementioned system!
Supplementary Report Photographs
We would also strongly suggest you take detailed photographs of the property to supplement those contained in the Move In Inventory Report, paying special attention to any existing marks or wear-and-tear so that you have a record of what the property looked like when you moved in. If you email the photos to us at email@example.com (or get them to us via alternative methods) as soon as possible after you move in, then we will also have a dated record of these for use later during the move out inspections.
Again, without evidence such as notes or photographs of damage at the time of yo moving in, we will be unable to guarantee that you won't be liable for the damage at the end of your tenancy.
Should you find any cleaning or items within the property below the standard that you expect when you move in, please inform us immediately, and we will do everything within out power to amend the issues!
Setting Up Utilities & Bills
In terms of utilities and bills:
- All properties are subject to Council Tax, however full-time students can apply for exemptions and there are other reductions that you may be eligible for.
- All properties will have a water connection.
- All properties will have an electricity connection (either single rate or dual rate Economy 7 meters).
- Some (but not all) properties will have gas connections.
- Additionally, internet connections will need to be set up if you require it and it is not already provided.
- Another bill would be the TV licence, if you require one (please see this page provided by TV Licensing to check if you need one or not).
Below is a rough guide as to what you should do to set up your bills and utilities when you move into your new property (please note that if you have any bills such as electricity, gas, water or internet included, some of these steps might not apply to you):
- Contact Manchester City Council to update them of your new address and claim exemptions or reductions where applicable.
- Contact your water supplier (likely to be United Utilities, but you can confirm this on their page here) and let them know that you've moved.
- Contact the current supplier of electricity and gas (where applicable) to inform them that you're the new tenants, and set up an account with them (you will need to pay them for any use up until you switch to a new provider, if you so choose to!). If you need to find out who the current supplier is, they should send you a letter or you can Google it.
- TIP: Set up an online account with all of your suppliers, this will allow you to access your account when you're away or after you've left the property!
- Set up your internet with your preferred supplier, if you wish.
- Purchase a TV licence, but only if you require it.
- TIP: We suggest performing an energy comparison search to find the best rates/deals for your electricity, gas and/or [internet comparison internet] - this has the potential to save you a lot of money!
With regards to council tax, we inform Manchester City Council of the name of all tenants and their start dates when you move in, and we strongly recommend that you contact them to sort out your council tax details as soon as you move in!
We strongly recommend that all tenants insure their property and belongings, via some sort of contents insurance!
- The landlord is required to have landlord insurance for the property, however this will not cover your belongings!!