Moving Out

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On this page, you will find information about the processes of preparing to move out of your property at the end of your tenancy, the day of your move out, and the subsequent deposit returns procedure.

Cleaning

Before you leave your property at the end of your tenancy, it is important to clean the entire premises to the correct standard. This standard is outlined on our cleaning page.

We will carry out move out inspections after you have left, and if extra cleaning is needed to remedy the state of the property up to the required standards, then we will have to get cleaners in to clean the property. The minimum cleaning charge is £30, but the actual charge could be considerably higher depending on the amount of cleaning required.

  • We would much rather that properties be cleaned fully before tenants leave, rather than having to charge for any cleaning! As a company we don't gain any money from these charges, they are set and invoiced to us by the cleaning company.
  • Any cleaning charges will be discussed with you, and removed from your total deposit amount.

Remember to also remove all items from your property, including rubbish, personal items, and anything else that didn't come with the property when you moved in! Again, we are liable to charge for removing items where required.

Damages

As you would expect, any of the Landlord's property that is damaged upon moving out will have to be repaired and replaced.

We know that damage is generally not caused deliberately, however if damage occurs it needs to be repaired regardless of how it was damaged. If something is damaged due to fair wear and tear or due to a mechanical fault out of yours or our control, then the Landlord will be happy to bear the charge. If damage is found that was avoidable or caused through inappropriate use or carelessness or accident on your part then you will have to bear any charge for repair or replacement.

Fair Wear and Tear

Categorising damage against fair wear and tear is a difficult task. At Sam Properties, we define fair wear and tear to be expected or reasonable marks, wear or damage caused by normal and reasonable use. Unfortunately the definition has to be vague as, at times, the delineation between the two is equally as ambiguous!

A number of factors will affect weather damage is classified as fair wear and tear, including (but not limited to):

  1. If it was present before the tenants moved in
  2. The age of the item
  3. The quality of the damaged item (i.e. a lower quality item will be less resistant to wear and tear, and vice versa)
  4. If the damage was preventable
  5. The length of the tenancy
  6. The number of tenants
  7. Whether we were alerted to the issue/problem prior to conducting our move out inspection

Some examples of damage and our classification are found below:

  1. Marks on the wall from blue tack or similar fixings - Damage
  2. Hole in the wall - Damage
  3. Broken light bulbs - Damage
  4. Small scuff marks - Fair wear and tear
  • For more information about what fair wear-and-tear is, please see this document from the mydeposits scheme.


Moving Out

Prior to moving out, we will be in contact to try and arrange an appointment for a move out inventory inspection. The inspection aims to review the state of the property, see if there is any damage that needs fixing, or see if any areas of the property need cleaning before the next tenant moves in.

  • NOTE: At the time of the inspection, you MUST have removed all of your belongings from the property. If we turn up to conduct the inspection and you still have items in the flat or are otherwise not ready for it, then we will be unable to conduct the inspection and will have to come back at a later time. This will be a waste of both of our time, so please make sure you're either ready or let us know to rearrange before hand!
  • Where possible, we aim to conduct these inspections with you, the tenant, present (so we can discuss the state of the property and try and resolve any issues there and then!), however if you're leaving the property outside of our office hours or during very busy periods we may be unable to do the inspection with you.
  • We can also only conduct move out inspections after we have received all keys back, or if the last person is handing back keys at the end of the inspection. This is because the inspection must be the final state of the property, and if someone has access to it afterwards we can't account for any further damage or cleaning that could be required!
  • TIP: Remember to have your post re-directed or sent to your new address before you leave! We are unable to collect post for you, and the new tenants will only be able to send the post back to its original sender.

On the actual day of your move out, you'll hopefully have packed everything up ready to be moved out of the property, and cleaned the property to the required standard. If you're having a move out inspection with a member of staff, then you can return your keys to them.

  • If you're leaving outside of our office hours or don't have an inspection booked, then keys must be returned to our office in person no later than 3pm on the final day of your tenancy.
  • If you're unable to hand in keys to us in person, please place the keys in a sealed envelope/package and post it through our secured letter box. Please ensure to let us know beforehand, and write your name and flat on the outside of the envelope.

It is important that we receive all keys back before the end of your tenancy! Usually, the next tenants will be moving in very soon after and if we are unable to provide them with a secure property to move into, then we are required to change the locks for them and you will be charged for the charges that go along with such a replacement. Even in such a scenario, we would still require the keys to be returned immediately.


After conducting our move out inspection, you will receive the move out report within 10 days of leaving the property. This report will detail the general condition of the property, any chargeable damages and any areas that need cleaning. We will email you this report and include any charges that are set to be deducted from your deposit, and any deductions will need to be agreed upon before the deposit can be returned to you.

The report will also contain pictures of the property and the condition it was left in, highlighting any damages or cleaning that requires attention, and we will also provide you with photographs of your utility meters for your reference.

  • We are committed to being a responsible and fair company, so if you feel like the charges are not justified, you have the right to contest them and we can discuss the charges further!
  • For joint tenancies, we will assume that you wish to split the charges equally between all tenants unless we are otherwise informed. Please let us know how you would like any charges to be split!
  • Please note that light bulbs, smoke/CO alarm batteries, vacuum cleaner bags (where applicable) and other consumables need to be replaced by yourself prior to moving out. Should a light bulb be working when you move into the property, and it isn't working when you've moved out, you will be charged for it.


Meter Readings & Utilities

As part of our move out inspections, we will take any and all possible meter readings (i.e. water, electricity, gas) and include them on the move out report. We recommend taking your own meter readings, but we will also provide you with photos of the meters as part of the report.

Once you have received your move out report and the included meter readings, please contact the utility suppliers that you were with and let them know that you've moved out, and to provide you with a final bill.

  • A lot of the time, utility suppliers will provide you with estimated bills at the end of your tenancy. These are usually inaccurate and result in you paying them too much! Please make sure you provide them with the actual end meter readings and the date of the end of your tenancy!
  • Please note that as per the utility undertaking form you signed as part of the application process, you are liable for any and all water, gas and electricity bills up to the end of your tenancy (including standing charges). For example, leaving 4 days before your tenancy is set to end would still leave you liable to pay any day standing charges that may apply to your water, electricity or gas tariff for those remaining 4 days.

Council Tax

You are liable for your council tax up to (and including) the day that your tenancy ends. Please use this page on the Manchester City Council's website to inform them of your change in address.

  • Even if you're a student and have been exempted from council tax, you still need to let them know that you're moving!

Cancelling Standing Orders

As an important note, please ensure that you standing orders have been cancelled after your final rental payment! If you continue to pay in rent to our account after your tenancy has ended, we will need to charge a £20 fee (including VAT)!

Redirecting Post

It might be worth getting your mail re-directed to your new address, to try and make sure nothing gets lost or incorrectly sent to your old address!

This would be done via the Royal Mail themselves, and their redirection service can be found on this website here!

  • Please note that we are not able to retrieve post for you that was sent to your old address!


Deposit Return Procedure

The deposit return procedure starts with the move out inspection, and end with returning your deposit to you! The general steps are as follows:

  1. You move out, and we conduct our move out inspection
  2. We email you the move out report, bill liability form and inform you of any charges to be deducted from your deposit (where appropriate)
  3. You fill out the tenancy liability form and email it back to us, and at the same time confirm the account name, account number and sort code for the bank account you wish the deposit to be returned into
  4. If you would like to discuss any charges, this would be the time, else please confirm any applicable charges
  5. After the above steps have been completed, we aim to have your deposit returned to your desired bank account within 7-10 working days (although this could be quicker where possible!)


Please note that due to the high volume of move outs to process, please read the following:

  • Everything is being sorted out as quickly as humanly possible, however we need to be fair to all of our tenants and can't prioritise anyone's move out/deposit return sorry
  • You will be notified about the results of the move out inspection via email within 10 days of your tenancy ending
  • Deposit will then be returned within 10 days of us receiving back the Tenancy Liability form

Tenancy Liability Forms

As part of the move out report, we will also include a tenancy liability form for you to fill in and sign. You should fill out the following information:

  • The name of who supplied your utilities, in the spaces provided
  • Your signature in the appropriate place
  • Your forwarding address under your name/signature
  • Your bank details (Please see below!)

It can then be returned to us via email, after either completing it electronically, scanning it or taking a photograph of the completed page.

The form essentially states that you're confirming your liability for the utilities and council tax at the property for the duration of your tenancy, and saves you from having to provide proof of final bills being paid.

It also asks you to confirm you're accepting any deductions to your deposit, either because of damages that need repairing or further cleaning is required at the property.

Bank Details

To return your deposit to the correct bank account, we need you to please confirm your bank account details!

  • For UK bank accounts, we need:
  1. Account Holder's Name
  2. Account Number
  3. Sort Code
  • For International bank accounts, we need:
  1. Swift/Bic Code
  2. IBAN Code
  3. Your forwarding address
  4. Name of the bank
  5. The bank's address
  • Please note that there will be a charge associated with transferring funds to international bank accounts, levied by the banks! Please ask us to confirm the amount for your specific case, but in our experience it tends to be around £15.
  • Also lease do NOT send us anything else apart from these details, such as card numbers or passwords/codes! It is unsafe to ever share the long card number, security/CVS code, expiry date or anything like that (unless someone is taking payment from you)!

Once you have completed the Tenancy Liability form and confirmed any applicable charges, the money will be returned to the bank account details provided within 7-14 working days (however we will obviously try get it back ASAP! At extremely busy times and depending on the banks themselves, it make take this long or a bit longer unfortunately).