Tenant Rights and Responsibilities

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On this page you can find the rights and responsibilities of all tenants that have tenancies with us! The following information has been compiled from a number of sources, which are referenced where appropriate and can be found at the bottom of the page for further reading!

  • Please note that although a lot of points refer to your 'landlord', if we are managing the property we will be the ones conducting any remedial works or acting on behalf of the landlord!
  • Additionally, as an accredited member of Manchester Student Homes, we adhere to their Code of Standards!

Tenant's Rights

Please note that these rights are generally centred around private renting and tenancies, however you also have more general rights such as the right to not be discriminated against etc.

As a tenant, you have the right to[1][2]:

  • Live in a property that's safe and in a good state of repair - Please also see the Maintenance and Repairs section!
  • Have your deposit protected via a deposit scheme (we use the TDS)
  • Know who your landlord or their agents are
  • Live in the property undisturbed in 'peaceful enjoyment' (unless there is an emergency!)
  • A copy of the Energy Performance Certificate for the property (provided as part of your welcome pack)
  • A copy of the Gas Safety Certificate (where applicable, and also provided as part of your welcome pack) - Please also see the Gas Safety section!
  • Be provided with the Government guide 'How to rent: The checklist for renting in England'
  • Be protected from unfair eviction and unfair rent (under an assured shorthold tenancy (AST), you are required to be served with a Section 21 Notice in the 2 months prior to the end of your tenancy, and any extension or tenancy renewal will have already been discussed and agreed upon beforehand via a new tenancy agreement!)

In addition to the above list, the landlord is also legally obligated to[3]:

  • Insure the property (Please note that this only covers the structure and the landlord's furniture, NOT the tenant's possessions! - Please see our guide to contents insurance here!
  • Never change the locks on the property without informing you and supplying you with new keys
  • Never purposefully cut off any utilities, such as water, gas or electricity
  • Never threaten you, either physically or verbally
  • Never interfere with your mail

Gas, Electrical and Fire Safety

With regards to gas safety, your landlord must[4][2]:

  • Make sure gas equipment they supply is safely installed and maintained by a Gas Safe registered engineer
  • Have a registered engineer do an annual gas safety check on each appliance and flue
  • Give you a copy of the gas safety check record before you move in, or within 28 days of the check

For electrical safety, your landlord must[4][2]:

  • Make sure the electrical system in the property is safe, e.g. sockets and light fittings
  • Ensure all provided appliances are safe, e.g. cookers and refrigerators

For fire safety, your landlord must[4][2]:

  • Follow all relevant fire safety regulations
  • Provide a smoke alarm on each storey and a carbon monoxide alarm in any room with a solid fuel burning appliance (for example a coal fire or wood burning stove)
  • Check you have access to escape routes at all times (we require your help with this - please never block or otherwise impede fire safety routes or access points!)
  • Make sure the furniture and furnishings supplied are fire safe

Maintenance and Repairs

Your landlord is always responsible for repairs to[5][2]:

  • The property's structure and exterior
  • Basins, sinks, baths and other sanitary fittings including pipes and drains
  • Heating and hot water
  • Gas appliances, pipes, flues and ventilation
  • Electrical wiring
  • Any damage caused by their contractors attempting repairs

Please do not attempt to carry out repairs on your own, if you damage anything in an attempt to fix or repair something, you are likely to be liable for the costs associated with repairing or replacing it!

  • If any part of your property needs repairs or attention, please head over to the maintenance page to find out more info!
  • In general, your landlord is also responsible for the repair and upkeep of any common or communal areas, with some exceptions when the landlord does not have ownership over these areas! (Please also note that this does not include taking out your bins - check our guide to that here!)

Tenant's Responsibilities

As a tenant, the following responsibilities are required of you[1]:

  • Provide valid 'Right-to-Rent' documentation for checks, in line with the Government's imposed checks
  • Take good care of the property, e.g. turn off the water at the mains if you're away in cold weather (please see the Looking After Your Home guide for further information about this point!)
  • Pay the agreed rent, even if repairs are needed or you're in dispute with your landlord or us
  • Repair or pay for any damage caused by you, your family, friends or visitors - Please see our page on damages for further information!
  • Pay other charges as agreed with the landlord, e.g. Council Tax, TV licence or utility bills (unless your contract explicitly states you have bills included within the rental amount)
  • Not sublet any property or room
  • Not block or otherwise impede any escape access routes, in case of emergencies


  1. 1.0 1.1 The Government's page on private renting, Rights and Responsibilities
  2. 2.0 2.1 2.2 2.3 2.4 Manchester Student Homes' page on Rights, Responsibilities and Repairs
  3. The Tenants' Voice page on Tenant rights
  4. 4.0 4.1 4.2 The Government's page on private renting, Safety Responsibilities
  5. The Government's page on private renting, Repairs